Vacancy Description:

Job title: Imports Co-ordinator
Department: Imports Business Unit
Location: Edgware

Supervisory responsibilities:
> None

Skills, knowledge and experience required:
> First class customer service skills
> Excellent communicator at all levels, both orally and written
> Strong administrative, organisational and time management skills
> Pro-active and able to identify areas of improvement or concern and to make recommendations and implement solutions
> Knowledge of Customs regimes
> Understanding of bonded warehousing
> Understanding of duty/vat deferment
> Knowledge of customs tariff and customs procedures
> Negotiate competitive rates
> Commercial awareness
> Road, Sea and Air transportation

Business development:

> Ability to identify new business opportunities.
> Perform agreed number of prospecting calls.
> Ensure all existing customers and potential new customers are fully aware of the Business Unit and company service offer.

Other:
> Attend monthly team briefings
> Identify personal development needs
> Address all action points from meetings within the appropriate timescales
> Customer liaisons
> Supplier review meetings.
> Maintain log of all quotations
> Maintain log of all SOC’s

Business Improvement:
> Raise SOC’s for any issues that arise, ensure root cause is identified and preventive measures implemented

Operational
> Co-ordinate the import of sea, air and road shipments, customs clearance and delivery.
> Track the air/sea/road shipments during all the transport till final delivery.
> Negotiate the best service and price from suppliers and achieve maximum cost reduction to produce margin improvements.
> Ensure that all shipments are undertaken to meet customer expectation in terms of standard service, costs and time frames.
> Operate within the Company strategy and objectives within the Imports Business Unit
> Work with internal system
> Follow internal procedures
> Advise manager of any operational procedures that are to be reviewed in cases of failure of current procedures
> Ensure invoicing is carried out in accordance with business unit regulations, 3 days after clearance.
> Ensure all operational activities are compliant with H.M. Customs and Excise Regulations.
> Ensure we’ve got acceptance of our rates before proceeding with shipments.
> Quote prices to potential and existing customers, as and when required within agreed timescale and within Limits of Authority.
> Ensure quotations are provided in a timely manner.
> Ensure the deferment account is reconciled monthly.
> Examine internal performance documents relating to sales and gross margin to ensure accuracy.
> Keep customers updated of all key stages of shipments

Training and development:
> Identify personal training & development needs in order to successfully perform the duties of Imports Co-ordinator
> Meet appraisal objectives within the agreed timescales.

Health and Safety:
> Ensure no activity is undertaken which could cause a danger to others.
> Identify potential risks and advice these to Manager/Platform Supervisor in order to eliminate the potential danger.

Environmental
> To ensure that company resources (e.g. paper, energy) are conserved and re-cycled where appropriate.
> Where possible, highlight new methods of conserving the company’s resources.

Other duties within the skills and capabilities of an individual may be assigned from time to time.

In order to apply for this vacancy you must have a UK work permit.